Before the first day
- Your manager gives you your mobile number and a temporary password.
- Download the app from the Circle Fleet website, section “The apps” → “Download for Android”. The first time, allow the phone to install apps from the browser.
- Turn on your phone’s location (GPS) and allow the app to know your location. Without it you cannot start the shift.
The first sign-in
- Open the app, type your mobile number (11 digits starting with 01) and the password, and press “Sign in”.
- If your number is registered in more than one company, “Your number works in more than one company. Choose the company:” shows.
- “Choose a new password” shows: type the temporary one, then your new password twice (at least 12 characters, different from the temporary one), and press “Save password”.
The three screens
A bar at the bottom of the screen: “Orders”, “Pay” and “Account”. At the top, your name and your state: “Free”, “On a trip” or “Off shift”.
Starting your day: checking in
- Press “Check in and start shift”.
- You will not receive orders before checking in. The screen says: “You have not checked in today. You will not be given orders until you check in”.
- After checking in it says: “You are on shift. Your location is sent to your company until you end the shift or close the app”, and a notice “Circle Fleet: on shift” shows.
- If your company asks for check-in at a set place and you are far, it says: “Not checked in: you are … m away from …”. Go to the place and check in from inside.
- At the end of the day press “Check out and end shift”. If you still have undelivered orders it asks you first.
A new order
- In “Orders” a card “New order for you” shows with its number. Press it to see: Pickup, Drop-off, Receiver, Cash to collect and Notes.
- Press “Accept order” or “Reject”. If you reject, “Why are you rejecting the order?” asks you: write the reason, then “Send”. The order goes back to the dispatcher.
- The buttons “Directions to pickup”, “Directions to drop-off” and “Show on map” open the maps app on your phone.
- When you reach the restaurant and take the order press “Picked up”: the state becomes “On the way”.
- When you deliver to the receiver:
- Press “Delivered”.
- Type “Cash you received (EGP)” (like
150or150.50) then “Yes, delivered”. - If the amount differs from what was due, write the reason and your company will see it.
- If you could not deliver (the receiver does not answer, the address is wrong…) press “Could not deliver” and write why.
Several orders together
The company may assign you more than one order going the same way. Each card shows “Drop-off … on your route” in the best order.
If the internet drops
- A bar shows: “No connection. What you tap is kept on the phone and sent when the internet is back”.
- Everything you tap is kept and sent once when the connection is back, and it is never repeated. The card says “Not sent yet”.
- If you press “Sign out” while something has not been sent, the app warns you: “If you sign out it will be deleted from the phone”. Do not sign out before everything is sent.
- If the internet returns and the order’s state changed (taken from you or cancelled), a message shows “Your tap was not sent: the order’s state changed”. Press “OK”.
My pay
The tab “Pay”:
- “Pay for this period” and beside it “Days worked”, “Delivered orders” and “Failed trips” with their detail.
- “Your account to date”: Earned, Paid, Still owed to you (or “Paid to you in advance”).
- “Payments” your company recorded for you, with their date and way.
- Move between periods with “Previous period / Next period”.
If it says “Your company has not set how drivers are paid yet” ask your manager.
My account
The tab “Account”: your name and company, “Change password”, and the button “Sign out”.
Three rules for the driver
- Check in at the start of the day or no orders will reach you.
- Type the real amount at delivery, and hand it to your company at the end of the day.
- Give your password to nobody. Everything you do is recorded under your name.