Refund policy
1. The free trial
Nothing is paid during the free trial, so there is nothing to refund.
2. Monthly and yearly packages
A subscription is paid in advance for its period. When you change or stop, the service stays available until the end of the paid period, and amounts paid for a period that has started, month or year, are not refunded.
3. The wallet
A cancelled order's charge goes back to the wallet by itself. When the account is closed, the unused balance is refunded on your request, after deducting any amount you owe us.
4. Mistakes and double payments
If an invoice is paid twice, or you are charged an amount by mistake, we refund it in full. Tell us within 30 days of paying.
5. How refunds are made
Contact us with the invoice number and the reason. We refund what is due by the same payment method where possible, or by bank transfer, within 14 working days of our approval. Payment gateway fees that the gateway does not return to us may not be refunded.